Emergencies require immediate availability. COATER has established a multi-level emergency contact system that guarantees rapid assistance 24/7.
Our emergency contacts:
Main emergency hotline: +49 (0)40 756 667 99 - Staffed around the clock, initial consultation in German, immediate forwarding to the relevant experts.
WhatsApp emergency: Fast photo transmission for initial damage assessment, particularly effective in international emergencies with time differences.
E-mail alert: notfall@coater.com - Automatic forwarding to on-call service, response guaranteed within 30 minutes.
Regional contacts: Direct cell phone numbers for your project managers, local partners in various countries for rapid on-site assistance.
Emergency categories:
Acute safety risks: Immediate response, coordination of emergency measures Coating damage:Assessment within 2 hours, mobilization of repair teams Weather emergencies: Storm damage, flooding, extreme temperatures
International emergencies: 24/7 coordination also abroad, local partner networks, multilingual support.
Escalation system: Management is automatically informed in the event of complex emergencies. Fast decision-making processes for extraordinary measures.
Emergency response: Standardized processes for rapid assistance, pre-defined material stocks, mobile emergency equipment.