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Yes, our 24/7 support is available for all critical situations. Coating damage can occur at any time and often requires an immediate response to prevent consequential damage.
Our round-the-clock service:
Hotline availability: German-speaking hotline 24/7/365 for all emergencies and critical questions. Technical experts can be reached within 30 minutes.
Immediate response: Initial telephone assessment and immediate measures within 2 hours. In critical cases, coordination of emergency teams during the night.
Support categories:
Technical emergencies: Coating failure, corrosion damage, environmental influences, safety problems Project support: Urgent issues during ongoing projects, material problems, weather-related adjustments Advice hotline: Technical issues, damage assessment, first aid measures
International coverage: Support also abroad through local partners or remote consulting. Coordination across time zones.
Escalation system: Automatic forwarding to specialists in the event of complex problems. Project managers and technical directors can be contacted personally in critical cases.
Documentation: All support requests are documented for warranty cases and continuous improvement.
Service level: Response times depending on criticality: Immediately for security problems, within 4 hours for technical problems, next working day for general questions.